Refund and Returns policy

Returns

Our returns policy lasts 30 days.

1. To qualify for a return, the item purchased from Sonatur Skin Care must be unused and in the same condition that you received it and in the original unopened packaging.
2. Refunds (if applicable)
3. To complete your return, we require a receipt or proof of purchase which you would have received either by email or in the package couriered to you.

Once Sonatur Skin Care has received and inspected your returned purchase, we will send you an email to notify you that we have received your returned purchased item. We will also notify you by email of either the approval or rejection of your refund.

If your returned purchased item is approved, then your refund will be processed, and a credit will automatically be applied to your account and a request will be sent to provide Sonatur Skin Care with proof of your banking details so that an EFT can be processed. On receipt of your proof of banking details then a refund will be processed, and an EFT initiated whereby a POP will be sent to your email address

4. Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again. Allow 3-4 days for an EFT to reflect in your account. If you have done all of this and you still have not received your refund yet, please contact us at admin@sonatur.co.za.

5.  Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

6.  Gifts

Unfortunately, we cannot refund you if an item was given to you as a gift. Refer to point 1 above.

7.  Shipping

Orders are shipped (couriered) once the value (money) of the order reflects and is cleared in the Sonatur bank account. No orders will be dispatched from a Proof of Payment (POP) notification. Orders will be dispatched via courier within 24 hours of order value(money) reflecting in Sonatur's bank account.

Free delivery on all orders within South Africa via our accredited courier companies. 

To return your product, you should courier your product to: Sonatur Skin Care, 7 Baynedsrift Road, Wartburg, 3233
You will be responsible for paying for your own shipping costs for returning your purchased item Sonatur Skin Care. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Once your exchange or refund has been approved it could take up to 14 days for the exchanged item to reach and these times may vary according to where you live.

If you are shipping an item over R500, you should consider using a trackable shipping service, courier company or purchase your own shipping insurance. We cannot guarantee that we will receive your returned purchased item that you purchased online or through an agent from Sonatur Skin Care.